Data Protection

Privacy Policy

The controller responsible for data processing is:

Marsapet GmbH 

Gewerbepark Odendorf 22

53913 Swisttal 

Germany Email: [email protected] 

Phone: 02255957370

    We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

  You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores only a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the website and improving our offer. This serves to protect our legitimate interests in correct presentation of our offer, which outweigh other interests in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. All access data is deleted at the latest seven days after the end of your visit to the website. 

1.1 Hosting

     The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided on this website are processed on their servers. If you have questions about our service providers and the basis for our cooperation with them, please use the contact option described in this privacy policy. 

1.2 Content Delivery Network

    For the purpose of shorter loading times, we use a so-called Content Delivery Network ("CDN") for some of our services. With this service, content, such as large media files, is delivered via regionally distributed servers of external CDN service providers. Therefore, access data is processed on the servers of the service providers. Our service providers act as data processors on our behalf.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission.  If you have questions about our service providers and the basis for our cooperation with them, please use the contact option described in this privacy policy. 

2. Data processing for contract performance and contacting us

2.1 Data processing for contract performance

 For the purpose of contract performance (including inquiries about and handling of any existing warranty and performance claims as well as any statutory update obligations) in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we collect personal data if you voluntarily provide this information to us as part of your order. Required fields are marked as such because in these cases we need the data to perform the contract and cannot send the order without this information. Which data is collected can be seen from the respective input forms.  

Further information on the processing of your data, in particular on the forwarding to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete performance of the contract, your data will be restricted from further processing and deleted after the expiration of tax and commercial law retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR, unless you have explicitly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement. 

Inventory management system

     For order and contract processing, we use inventory management systems from external service providers.

   Our service providers act as data processors on our behalf. If you have questions about our service providers and the basis for our cooperation with them, please use the contact option described in this privacy policy.  

2.2 Customer account

     To the extent that you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening a customer account as well as storing your data for future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have explicitly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement. 

2.3 Contacting us

    As part of customer communication, we collect personal data in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR to process your inquiries if you voluntarily provide this information to us when contacting us (e.g. via contact form or email). Required fields are marked as such because in these cases we need the data to process your inquiry. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have explicitly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement.

 Live Chat Tool WhatsApp

    For the purpose of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to protect our legitimate interests in effective and improved customer communication, which outweigh other interests in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. WhatsApp acts on our behalf. The phone numbers stored by us on our mobile device are automatically processed on servers of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Only phone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted the terms of use and data protection terms of WhatsApp are stored. For the USA, there is no adequacy decision from the European Commission. Our cooperation is based on Standard Data Protection Clauses of the European Commission. 

3. Data processing for shipping processing

     For contract performance in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we pass your data to the shipping service provider commissioned with delivery, to the extent necessary for delivery of ordered goods. 

 Data transfer to shipping service providers for the purpose of shipping notification

     If you have given us your explicit consent during or after your order, we will transfer your email address and phone number to the selected shipping service provider in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR so that they can contact you before delivery for the purpose of shipping notification or coordination. The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have explicitly consented to further use of your data or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement. 

DHL Paket GmbH

Sträßchensweg 

1053113 Bonn

Germany 

4. Data processing for payment processing

     In the processing of payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers. 

4.1 Data processing for transaction processing

     Depending on the selected payment method, we transfer the data necessary for processing the payment transaction to our technical service providers, who act as data processors on our behalf, or to the commissioned credit institutions or to the selected payment service provider, to the extent necessary for processing the payment. This serves contract performance in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR. In some cases, payment service providers collect the data necessary for payment processing themselves, for example on their own website or through technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this regard. If you have questions about our payment processing partners and the basis for our cooperation with them, please use the contact option described in this privacy policy. 

4.2 Data processing for fraud prevention and optimization of our payment processes

     If applicable, we provide our service providers with additional data, which they use together with the data necessary for payment processing as our data processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, handling of contested payments, accounting support). This serves to protect our legitimate interests in protection against fraud and efficient payment management, which outweigh other interests in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. 

4.3 Identity and creditworthiness checks when selecting Klarna payment services

    Klarna direct debit, purchase on account via Klarna

If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR to allow us to transfer the data necessary for payment processing and identity and creditworthiness checks to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy can be used for identity and creditworthiness checks. Klarna uses the information obtained about the statistical probability of payment default for a balanced decision on whether to establish, perform or terminate the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with Klarna.

4.4 Engagement of collection agencies

    If you choose the payment method purchase on account (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR to allow us to transfer the data necessary for payment processing and identity and creditworthiness checks to Ratepay. In Germany, the credit agencies mentioned in Ratepay's privacy policy can be used for identity and creditworthiness checks. Ratepay uses the information obtained about the statistical probability of payment default for a balanced decision on whether to establish, perform or terminate the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

4.5 Engagement of collection agencies

    We pass your data to an engaged collection agency Dr. Duve Inkasso GmbH, Angerstraße 6, 30161 Hannover, Germany, to the extent that our payment claim has not been settled despite prior dunning. In this case, the claim is collected directly by the collection agency. This serves contract performance in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR as well as the protection of our legitimate interests in effective assertion or enforcement of our payment claims, which outweigh other interests in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

5. Advertising by email

5.1 Email newsletter with registration and newsletter tracking

     When you sign up for our newsletter, we use the data required for this or separately provided by you to send you our email newsletter regularly on the basis of your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR. 

     You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. 

    After unsubscribing, we delete your email address from the recipient list, unless you have explicitly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement.

     We would like to point out that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze how you deal with our newsletter by measuring, storing and evaluating open rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").  For this evaluation, the emails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we in particular link the following "newsletter data" the page from which the page was requested (so-called referrer URL), the date and time of the call, the description of the type of web browser used, the IP address of the requesting computer, the email address, the date and time of registration and confirmation and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter can also contain this ID.  If you do not wish newsletter tracking, you can unsubscribe from the newsletter at any time - as described above.  The information will be stored as long as you have subscribed to the newsletter.  

5.2 Email newsletter without registration and your right to object

     If we receive your email address in connection with the sale of goods or services and you have not objected to this, we reserve the right to regularly send you offers for similar products to those already purchased from our range via email on the basis of § 7 Para. 3 UWG [German Act Against Unfair Competition]. This serves to protect our legitimate interests in advertising outreach to our customers, which outweigh other interests in the context of a balancing of interests. You can object to this use of your email address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising email, without incurring any costs other than transmission costs according to the basic rates. After unsubscribing, we delete your email address from the recipient list, unless you have explicitly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement. 

5.3 Newsletter distribution

     The newsletter and the newsletter tracking presented above may also be sent by our service providers as part of processing on our behalf. If you have questions about our service providers and the basis for our cooperation with them, please use the contact option described in this privacy policy. 

    Our service providers are located and/or use servers in the USA. For the USA, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission.

5.4 Sending review requests by email

    If you have given us your explicit consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR during or after your order, we use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request.

   The review requests may also be sent by our service provider Trusted Shops AG Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"). 

We receive information about the respective status from Trusted Shops during the sending of review requests (e.g. whether the review request was sent and whether it was received). This is done in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR to fulfill our legitimate interest in receiving information about the review invitations in order to potentially make improvements based on this as well as to fulfill the legitimate interest of Trusted Shops in being able to offer this service. 

For the sending of review requests and for the collection and display of review and status information, we are jointly responsible with Trusted Shops. 

As part of the joint responsibility existing between us and Trusted Shops, if you have data protection questions and wish to assert your rights, please preferably contact Trusted Shops, whose contact options you can find here. You can obtain further information on data protection from the following link here. Regardless, you can always contact us at the contact option described in this privacy policy. If necessary, your inquiry will be forwarded to the other responsible party for answering.

6. Cookies and other technologies

 General information

     To make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser when you visit next time (persistent cookies). Privacy protection on devices When using our online offering, we use absolutely necessary technologies to provide the explicitly desired telecommunications service. The storage of information on your device or access to information already stored on your device does not require consent in this respect.  

    For functions that are not absolutely necessary, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not grant consent, certain parts of the website may not be usable. Any consent you have given will remain in place until you adjust or reset the respective settings on your device.

    Subsequent data processing through cookies and other technologies We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process your IP address, the time of your visit, device and browser information, and information about your use of our website (e.g. information about the contents of your shopping cart). This serves our legitimate interests in optimized presentation of our offer, which outweigh other interests in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.  

     We also use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consents to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. 

The cookie settings for your browser can be found at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

     To the extent that you have consented to the use of technologies in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. 

7. Use of cookies and other technologies for web analytics and advertising purposes

    To the extent that you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. After the purpose is fulfilled and the use of the respective technology by us ends, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find further information about your revocation options in the section "Cookies and other technologies". Further information, including the basis for our cooperation with the individual providers, can be found in the individual technologies. If you have questions about the providers and the basis for our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services for web analytics and advertising purposes

    We use the technologies presented below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is typically transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission.  If your IP address is collected via Google technologies, it is shortened before storage on Google servers by activating IP anonymization. In rare cases, the full IP address is transmitted to a Google server and shortened there. Where the individual technologies do not indicate anything different, data processing is based on an agreement between joint controllers concluded for the respective technology in accordance with Art. 26 GDPR. You can find more detailed information about data processing by Google in Google's privacy policy.

 Google Analytics

    For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information about your use of our website) is automatically collected and stored with Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address is generally not merged with other Google data. Data processing takes place on the basis of a data processing agreement with Google.

     For the purpose of optimized marketing of our website, we have activated the data sharing settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The sharing of data with Google as part of these data sharing settings is based on an additional agreement between controllers. We have no control over the subsequent data processing by Google. 

 Google Ads

     For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information about your use of our website) and using a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have enabled the "personalized advertising" setting in your Google account. If you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. 

     For website analysis and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking when you have reached our website via a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us such as visiting a website or newsletter registration) may be collected, from which usage profiles are created using pseudonyms. 

 Google Maps

     To visually display geographic information, Google Maps collects data about your use of the Maps features, in particular your IP address and location data, transmits it to Google and then processes it by Google. We have no control over this subsequent data processing. 

 YouTube Video Plugin

     To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the extended privacy mode we use, transmitted to Google and then processed by Google only when you play a video. 

7.2 Use of Facebook services for web analytics and advertising purposes

 Use of Facebook Pixel

    We use the Facebook Pixel as part of the technologies presented below from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the Facebook Pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us such as visiting a website or newsletter registration) is automatically collected and stored, from which usage profiles are created using pseudonyms. 

     As part of the so-called advanced data matching, information is also collected and stored in hashed form for matching purposes, with which individuals can be identified (e.g. names, email addresses and phone numbers). 

    When you visit our website, the Facebook Pixel automatically sets a cookie that automatically enables your browser to be recognized when you visit other websites using a pseudonymous cookie ID. Facebook (by Meta) will merge this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services related to website use, in particular personalized and group-based advertising. The information automatically collected by Facebook (by Meta) technologies about your use of our website is typically transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision from the European Commission. To the extent that data transmission to the USA falls within our responsibility, our cooperation is based on Standard Data Protection Clauses of the European Commission. You can find more detailed information about data processing by Facebook in the privacy policy of Facebook (by Meta). 

 Facebook Analytics

    As part of the Facebook Business Tools, statistics about visitor activities on our website are created from the data collected with the Facebook Pixel about your use of our website. Data processing takes place on the basis of a data processing agreement with Facebook (by Meta). Your analysis serves the optimal presentation and marketing of our website.  

 Facebook Ads (Ad Manager)

    Through Facebook Ads, we advertise this website on Facebook (by Meta) as well as on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the precise implementation, in particular the decision on the placement of the ads with individual users. Where the individual technologies do not indicate anything different, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this.

    Based on the statistics created via Facebook Pixel about visitor activities on our website, we operate Custom Audience group-based advertising on Facebook (by Meta) by determining the characteristics of the respective target group.

    As part of the advanced data matching taking place to determine the respective target audience (see above), Facebook (by Meta) acts as our data processor.

     Based on the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook Pixel Remarketing

    Via Facebook Pixel Conversions, we measure your subsequent usage behavior for web analysis and event tracking when you have reached our website via a Facebook Ads advertisement. Data processing takes place on the basis of a data processing agreement with Facebook (by Meta).

7.3 Other providers of web analytics and online marketing services

 Use of AdRoll Retargeting for online marketing

    Through advertising partner AdRoll Advertising Ltd., Level 6, 1, Burlington Plaza, Burlington Road, Dublin 4, Ireland ("AdRoll"), we advertise this website in search results and on third-party websites. When you visit our website, an AdRoll retargeting cookie or a cookie from their partners is automatically set, which enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. Data processing takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. We determine the parameters of the respective advertising campaign. AdRoll is responsible for the precise implementation (e.g. the decision on the placement of individual ads). The data automatically collected by AdRoll (IP address, time of visit, device and browser information as well as information about your use of our website) is optionally merged by AdRoll with information from other sources and transmitted to AdRoll advertising partners. In addition, it is typically transmitted to a server of NextRoll, Inc., 2300 Harrison St, Fl 2, San Francisco CA, 94110, USA and stored there. For the USA, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission. 

8. Integration of Trusted Shops Trustbadge/other widgets

     To the extent that you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. quality seal, collected reviews) and to offer Trusted Shops products for buyers after an order. 

    The Trustbadge and the services advertised with it are an offer of Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with which we are jointly responsible as a data controller in accordance with Art. 26 GDPR. We inform you in the context of these data protection notices below about the essential contract contents in accordance with Art. 26 Para. 2 GDPR. 

    As part of the joint responsibility existing between us and Trusted Shops AG, if you have data protection questions and wish to assert your rights, please preferably contact Trusted Shops using the contact options specified in the data protection information. However, you can always contact the controller of your choice. Your inquiry will then, if necessary, be forwarded to the other responsible party for answering. 

8.1 Data processing when integrating the Trustbadge/other widgets

     The Trustbadge is provided by a US-based CDN provider (Content Delivery Network). An appropriate level of data protection is ensured through Standard Data Protection Clauses and further contractual measures. 

     When the Trustbadge is accessed, the web server automatically stores a so-called server log file that also contains your IP address, date and time of access, amount of data transferred and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection so that the stored data cannot be attributed to your person. The anonymized data is used in particular for statistical purposes and error analysis. 

    8.2 Data processing after order completion 

    If you have given your consent, the Trustbadge accesses order information stored on your end device after order completion (order amount, order number, product purchased if applicable) and your email address and your email address is hashed using a cryptologic one-way function. The hash value is subsequently transmitted to Trusted Shops together with the order information in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR. This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with the contractual agreement made between you and Trusted Shops. If you are not yet registered for the services or do not give consent for automatic recognition via the Trustbadge, you then have the opportunity to manually register for the use of the services or complete the protection within the scope of your possibly already existing user agreement.

     For this purpose, the Trustbadge accesses the following information stored on the end device you used after completion of your order: order amount, order number and email address. This is necessary so that we can offer you buyer protection. Data is only transmitted to Trusted Shops when you actively decide to complete the buyer protection by clicking the appropriately labeled button in the so-called Trustcard. If you decide to use the services, further processing is governed by your contractual agreement with Trusted Shops in accordance with Art. 6 Para. 1 lit. b GDPR to complete your registration for buyer protection and secure your order and to potentially send you review invitations by email afterward. 

     Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 Para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An appropriate level of data protection is ensured in the case of the USA through Standard Data Protection Clauses and further contractual measures and in the case of Israel through an adequacy decision. You can find further information here. 

    9. Social Media

    9.1 Social Plugins from Facebook (by Meta), Instagram (by Meta), WhatsApp

    Social buttons from social networks are used on our website. These are merely embedded as HTML links in the page, so that no connection is established with the servers of the respective provider when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, use the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube

    To the extent that you have given your consent to the respective social media operator in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, your data is automatically collected and stored for market research and advertising purposes when you visit our online presence on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used to display, for example, advertisements within and outside the platforms that are likely to correspond to your interests. For this purpose, cookies are generally used. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and settings options to protect your privacy, please see the privacy policy links of the providers below. If you still need help with this, please contact us.

    Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is typically transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission.  Data processing in connection with the visit of a Facebook (by Meta) fan page takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. You can find further information (information on insights data) here. 

    Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is typically transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission.  Data processing in connection with the visit of an Instagram (by Meta) fan page takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. You can find further information (information on insights data) here. 

    YouTube is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is typically transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision from the European Commission. Our cooperation with them is based on Standard Data Protection Clauses of the European Commission. 

10. Contact options and your rights 

10.1 Your rights

As a data subject, you have the following rights:
  • pursuant to Art. 15 GDPR, the right to request information, to the extent specified therein, about your personal data processed by us 
  • pursuant to Art. 16 GDPR, the right to immediately request rectification of incorrect data or completion of your personal data stored by us 
  • pursuant to Art. 17 GDPR, the right to request deletion of your personal data stored by us, unless further processing is required
    • for exercising the right to freedom of expression and information;
    • for fulfilling a legal obligation;
    • for reasons of public interest or for the establishment, exercise or defence of legal claims;
  • pursuant to Art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as the accuracy of the data is contested by you;
    • the processing is unlawful but you refuse its deletion;
    • we no longer need the data, but you require them for the establishment, exercise or defence of legal claims, or you have objected to processing pursuant to Art. 21 GDPR;
  •  pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller 
  • pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters. 

         Right to Object

Insofar as we process personal data as explained above to protect our legitimate interests that are predominant in the balancing of interests, you may object to such processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is for other purposes, you only have a right to object if there are grounds arising from your particular situation. 

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing is for the establishment, exercise or defence of legal claims.

This does not apply where the processing is for direct marketing purposes. In that case, we will not process your personal data for this purpose.    

   10.2 Contact Options

     For questions regarding the collection, processing or use of your personal data, for information, rectification, restriction or deletion of data and withdrawal of granted consents or objection to a specific use of data, please contact us directly using the contact details in our legal notice. 

  Privacy policy created with the Trusted Shops Rechtstexter